Steps to Success

AT IMPACT Phoenix we know that our physical, mental, emotional, and spiritual components are inextricably linked, intertwined, and multi-level.  Therefore, moving out of distress can be complex.

Each person seeking assistance from IMPACT Phoenix meets with a Change Partner who will assess and develop a step-by-step, goal-oriented transition plan by:

  • Understanding and addressing the presenting issue(s).
  • Identifying and addressing the underlying risk factors.
  • Setting goals with necessary action steps.
  • Outlining specific support services to help the person work their transition plan.
  • Coordinating multi-provider services.
  • Monitoring and revising the transition plan to achieve the goal.
  • Identifying and documenting the outcomes being achieved.

The planning process includes reviewing these 15 critical areas of the person’s life: 

  1. Housing
  2. Transportation
  3. Belongings
  4. Employment
  5. Physical Health
  6. Mental Health
  7. Financial
  8. Relationships
  9. Addictions
  10. Legal
  11. Identification
  12. Education
  13. Recreation
  14. Spiritual
  15. Community Service

Once the plan is complete, the Change Partner will walk side-by-side the individual or family to make referrals to staff members within local organizations.  With the IMPACT Phoenix robust Resource Directory we've contacted the appropriate agency/organization to determine what appropriate information needs to be brought to their one-on-one appointment.  IMPACT Phoenix has already vetted the organization partners and knows if they will accept new clients, thus eliminating the “wild goose chase” to find the right agency or individual to resolve a particular need.  This approach is more efficient and resolution driven for a more positive support towards sustainable change.  In many cases, a phone call will be made to the agency to introduce the individual or family in order to pave the path for their visit.  We have found that this amount of diligence lessens the frustration that often times individuals experience when they are only given a list of resources and asked to call them on their own.  This inspires hope that someone besides IMPACT Phoenix cares about them, can help them, and can be trusted.

IMPACT Phoenix values accountability from all parties including service recipients, Change Partners, mentors, agencies, and the community as a whole by performing all necessary work in an environment of mutual respect.